People who are born schmoozers often go into retail businesses, usually small, family-owned ones. They like, and maybe even need, the personal interactions such places offer. People shop in small retail stores because they, too, like—and maybe need—that same personal interaction. Among people who work in retail, the great schmoozer doesn’t just talk but also knows how to listen. The ability to be a good listener is derived from a basic love of people. This must be genuine. It cannot be faked. There is no doubt in my mind that this joy in listening to people, in hearing their stories, sharing in their nachas and their tsuris, is genetic in origin. The schmoozing gene will soon be mapped.
From Russ and Daughters: The House That Herring Built, by Mark Russ Federman
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